Hi, I'm Hailin, a service designer and UX researcher.

A service-minded UX designer who thrives at the intersection of research, strategy, and storytelling, translating complex, cross-disciplinary insights into clear and actionable design solutions.

17+

Design Awards

2+

Years of industry experience

Skills

User Research

Strategy Design

UX/UI Design

Prototyping

User Testing

Brand Design

Collaborated with

My Works

Gallery Espresso

Revitalize the oldesest coffee shop

Led a full UX redesign for a local café website, synthesizing behavior patterns from students, tourists, and small business owners. Applied IA testing to surface hidden friction points, resulting in a 93% usability testing.

User Interface Design

Usability Testing

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U-Haul

Empowering First-time Rent Experience

Empower first-time U-Haul drivers by clarifying online rental details and simplifying in-vehicle safety guides, reducing anxiety, saving time, and ensuring a safer driving experience.

Prototyping

Phygital Experience

User Testing

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WellNest

Family-Centered Wellness Solution

An app that focuses family-based wellness management solution that empowers you and your family’s holistic wellness.

Digital Product Design

User Experience Research

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Mediport

Senior Traveller Healthcare App

An app not only tackles language barriers in healthcare but also addresses the broader needs of travelers for seamless and worry-free journeys.

UI Design

Digital Product Design

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The Fishing School

Web Design for the Donation Process

Enhanced online fundraising and donor engagement experience, improving user flow and boosting conversion rates while strengthening their mission to provide after-school education for minority children.

Web Design

Visual Identity Design

Design System

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Projects temporarily frozen ❄️

🔒 NDA project | DM to request access.

Send Me Your Thoughts Here:

17+

Design Awards

2+

Years of industry experience

Skills

User Research

Strategy Design

UX/UI Design

Prototyping

User Testing

Brand Design

Collaborated with

Hi, I'm Hailin, a service designer and UX researcher.

A service-minded UX designer who thrives at the intersection of research, strategy, and storytelling, translating complex, cross-disciplinary insights into clear and actionable design solutions.

My Works

U-Haul

Empowering First-time Rent Experience

This project empowers first-time U-Haul drivers by clarifying online rental details and simplifying in-vehicle safety guides, reducing anxiety, saving time, and ensuring a safer driving experience.

Explore

Gallery Espresso

Revitalize the oldesest coffee shop

An app that focuses family-based wellness management solution that empowers you and your family’s holistic wellness.

Explore

WellNest

Family-Centered Wellness Solution

An app that focuses family-based wellness management solution that empowers you and your family’s holistic wellness.

Explore

Mediport

Senior Traveller Healthcare App

An app not only tackles language barriers in healthcare but also addresses the broader needs of travelers for seamless and worry-free journeys.

Explore

The Fishing School

Web Design for the Donation Process of DC-Based Afterschool Education NGO

Enhanced online fundraising and donor engagement experience, improving user flow and boosting conversion rates while strengthening their mission to provide after-school education for minority children.

Explore

Projects temporarily frozen ❄️

🔒 NDA project | DM to request access.

Hi, I'm Hailin, a service designer and UX researcher.

A service-minded UX designer who thrives at the intersection of research, strategy, and storytelling, translating complex, cross-disciplinary insights into clear and actionable design solutions.